Larry

The only way for sellers to cash out (i.e. send money to your bank account, rather than request store credit) is via our integration with Stripe. Stripe is a very well known and secure payments ...

Once an item has been delivered, buyers get 3 full days to review and accept their item. If no action is taken by the buyer, the item is automatically accepted after this 3 day acceptance period. O...

The status of an item is updated to "shipped" once it has been scanned by the USPS. However, this can sometimes be delayed.  If you have already shipped your item, please reach out to our custom...

We currently ship to the continental US, which includes Hawaii and Alaska. Unfortunately, we do not ship to any US territories or US Military bases abroad.  If you are within the continental US, pl...

Yes we can cancel the sale for you if you no longer have the item. If you are listing your items on multiple platforms, please make sure to update your listings for any items that may have sold ...

To list an item on our second hand site, you would first search for your item within our listings page. You will then be prompted to select your size and answer questions regarding the condition of...

Our system often thinks an image is the same if it is uploaded using the same name, for example “image.jpg”. If this is the case, try renaming one of the images and re-uploading.   If this is not t...

Unfortunately, no.  If you are going to be away for an extended period of time, please reach out to us with the dates you will be away and we'll be happy to hide your listings for that period of...

Usually, buyers have up to 3 days to inspect an item and mark it as accepted to complete the sale.  After the 3rd day, the order is automatically placed into complete and the payment is processe...

If you can still ship the item within the return window, we will inform the buyer of the new expected ship date.  If you are unable to ship within the window but still willing to ship, we will c...